Once a purchase has been completed and access to a Mockapital program, account, dashboard, platform, add-on, or service has been provided, the purchase is considered final and non-refundable, unless expressly stated otherwise in the applicable program rules, promotional terms, or required by applicable law.
Customers are responsible for reviewing all program details, prices, rules, account sizes, add-ons, payment terms, and eligibility requirements before completing a purchase.
Refunds may only be considered where required by applicable law, where expressly stated in a specific Mockapital program or promotion, or where Mockapital determines that a clear technical or payment error occurred on Mockapital’s side.
Refunds will not be issued for account breaches, failed evaluations, trading losses, violation of program rules, failure to complete KYC, change of mind, accidental purchases, duplicate purchases made by the user, or dissatisfaction with trading performance.
Mockapital reserves the right to suspend or terminate access to any account, program, or service if a customer breaches Mockapital’s Terms and Conditions, program rules, trading rules, payment terms, verification requirements, or any other policy.
Where access is suspended or terminated due to a breach, fraud, prohibited trading, account misuse, chargeback abuse, or failed verification, the customer will not be eligible for a refund, payout, discount, or other compensation.
Any chargeback, payment dispute, payment reversal, failed payment, fraudulent payment, or unauthorized payment claim may result in immediate suspension or termination of the customer’s account and any related accounts.
Mockapital may restrict future purchases, remove access to active evaluations or funded accounts, and deny payout eligibility where a payment dispute is raised abusively or without valid cause.
If a customer believes that a service was not provided as described due to a technical issue or error on Mockapital’s side, the customer may contact support with relevant details and evidence.
Mockapital will review the issue and may, at its discretion, provide remediation, account correction, replacement access, discount, credit, or refund where appropriate. Mockapital does not guarantee any specific trading outcome, payout approval, account progression, or trading result.
To file a complaint or refund-related request, customers may contact support@mockapital.com with their account details, order information, and a clear explanation of the issue.
Mockapital will review the complaint and aim to respond within 30 calendar days.
This Cancellation and Refund Policy should be read together with Mockapital’s main Terms and Conditions, Website Terms of Use, Prohibited Strategies, program rules, trading rules, FAQs, and any other policies published on the Mockapital website or dashboard.
If there is any conflict between this policy and Mockapital’s main Terms and Conditions, the main Terms and Conditions shall prevail.
