Cancellation and Refund Policy

1. Cancellation Period

• Eligibility for Cancellation: Customers cannot cancel their purchase once the transaction has been completed. All sales are final and non-refundable.

2. Termination for Breach

Mockapital reserves the right to terminate the contract immediately in case of any breach of our terms and conditions by the customer, as outlined in our General Terms and Conditions.

3. Defective Service Claims

• If our services do not meet the agreed standards or are not provided as expected, you may file a claim for defective performance. While we do not guarantee specific outcomes, we will strive to address any legitimate concerns.
• Remedies for Defective Service: Customers may request remediation of the defect or an appropriate discount. If the issue cannot be resolved, customers have the right to withdraw from the agreement or claim a reasonable discount.

4. Complaint Process

To file a complaint, email support@mockapital.com. Mockapital will acknowledge receipt and work to resolve your issue within 30 calendar days.