You can reach our technical support team through the following channels:
At Mockapital, you are fully responsible for your trading journey. While we equip you with the necessary tools and resources, the outcomes of your trades rest solely in your hands. You must independently manage your account activities and make trading decisions. Sharing your login information is strictly forbidden, and safeguarding your account credentials is crucial. If your email or dashboard is compromised, Mockapital cannot be held liable.
Though you trade with simulated funds, the responsibility for your actions is very real. Treat this environment seriously to improve your skills. You are accountable for every trade and decision made, and Mockapital is not liable for losses resulting from user errors or breaches on your end. While we support your journey with education and resources, the choices you make are entirely yours.
Mockapital only allows traders to maintain a single profile. Creating multiple profiles, including using different email addresses for the same person, is prohibited. Violating this policy could affect your ability to become a funded trader or participate in our competitions. This policy ensures compliance and provides a fair-trading environment for all participants.
As a professional prop trading firm, Mockapital adheres to Anti-Money Laundering (AML) laws and Know Your Customer (KYC) procedures. Successfully completing our KYC checks is essential for becoming a funded trader with Mockapital and receiving payouts. If you are unable to pass KYC, we will unfortunately be unable to onboard you as a funded trader or issue any payouts.
After purchasing an assessment, you will gain access to a trader dashboard where you can monitor your assessment and funded accounts. The dashboard is updated approximately every 60 seconds or whenever trades are opened or closed. It is your responsibility to monitor your breach levels.
You must use an account provided by Mockapital for the assessment. Our risk management software is synced with these accounts, allowing us to analyze your performance in real time for achievements or rule violations.
To permanently delete your account and personal information, you may submit a formal request, provided you meet the necessary jurisdictional and legal criteria. To initiate this request, please contact our support team via email at support@mockapital.com or through the live chat feature on our website. We will also instruct our service providers to remove your personal information from their records.
We do not accept payments made via third-party cards or accounts. All transactions related to assessment purchases and account trading must be conducted in the name of the cardholder. As part of our onboarding process for qualified trader accounts, we verify the name on the payment card against your KYC profile to mitigate credit card fraud risks and ensure the integrity of our platform.
Mockapital operates with a hybrid model, using a simulated environment while managing risk through trade offsetting when necessary. Our goal is a sustainable and rewarding trading experience.
During USD-related news events, all currency pairs are restricted. For news related to other currencies, only pairs involving the specific currency are restricted. For example, if there is a news event affecting GBP, only GBP-related pairs such as GBP/USD, GBP/EUR, and GBP/JPY will be restricted.
Mockapital exclusively supports the MatchTrader and DXtrade platforms, providing flexibility for traders in forex, indices, and commodities.
Yes, there is a minimum of 3 trading days required during the evaluation phase. However, there is no maximum limit, allowing you to trade at your own pace within the program duration.
You can hold positions overnight. Weekend holding is allowed only on Swap free accounts; please select the "Weekend Holding" addon while purchasing the Swap Free account.
The Maximum Daily Loss Limit is different for all account types, is usually your starting balance. This means your total equity, including open positions (floating PnL) and closed positions, must not exceed a 5% loss on any given day. This limit resets daily. Keep checking your dashboard. Breaching this limit will lead to disqualification.
The Maximum Loss Limit is different for all account types, is usually 10% of your initial account size. For instance, if your account starts with $100,000, your equity or balance cannot drop below $90,000. Breaching this limit will lead to disqualification.
No, Mockapital dosen't allow any EAs
While it is not mandatory to place stop-loss orders on all trades, it is strongly recommended for effective risk management, especially during volatile market conditions.
No you cannot trade during news events, any trades opened or closed 5 minutes before or after a high-impact news event will be considered a breach. This restriction applies to all trade executions, including manual, pending, stop loss, and take profit orders. Our system will automatically disqualify your account in case of news trade.
You can check contract sizes and swap rates directly on the MatchTrader and DXtrade platforms under the specifications for each instrument.
If you breach critical trading rules, such as exceeding the daily loss limit or overall loss limit, your account may be disqualified without any refund.
Yes, you can register for multiple evaluations, provided each evaluation adheres to the firm's rules and objectives.
No, you cannot change your trading platform password at Mockapital. You must keep your credentials secure, and sharing your account information with others is strictly prohibited. Each account should be operated only by the assigned individual.
Trading from multiple IP addresses is not allowed unless they originate from the same region. If we detect multiple accounts being managed from the same IP address, it will be flagged for review. This helps maintain consistency and integrity within trading behavior.
Yes, accounts that remain inactive for 30 days may be subject to suspension. Regular activity is encouraged to keep your account active.
Copy trading or account management by a third-party vendor is strictly prohibited at Mockapital. Engaging in such activities will result in account termination. While using a third-party Expert Advisor (EA) for trade or risk management is allowed, any other type of third-party EA is not permitted. Violating this rule can lead to denial of evaluation, forfeiture of payouts, and closure of the account.
At Mockapital, the following trading strategies are prohibited:
Yes, trading during evaluations at Mockapital reflects real market conditions, providing traders with a realistic trading experience.
Yes, traders must be at least 18 years old to join Mockapital to comply with legal regulations regarding financial trading.
Yes, you can use a Virtual Private Server (VPS) or Virtual Private Network (VPN) during both evaluation phases and the master account. However, our system may flag accounts for irregularities in IP addresses. We recommend using a static IP address and notifying us in advance of your plans to use a VPN or VPS. This helps ensure a secure trading experience.
Mockapital requires that the average duration of all your trades exceeds 2 minutes. You can monitor this metric on your dashboard under the “account metrics” section in the “insights” tab.
While trades shorter than 2 minutes are permissible, most of your trades and the overall average should be above this mark. Additionally, a minimum of 50% of your total profit must come from trades lasting longer than 2 minutes.
If you complete the challenge but fail to adhere to this rule, you will be granted a free reset to Phase 1 (this applies to all account resets). This guideline is implemented to deter tick scalping and high-frequency trading that may take advantage of our price feed, which we provide in good faith.
Please be aware that this rule applies to ALL accounts.
To become a Mockapital Trader, you need to:
In the Challenge phase, you must adhere to the following rules:
After successfully completing the Challenge Phase, you will need to complete KYC (Know Your Customer) verification. Once completed, you will receive a live account for trading, which does not contain real capital.
You must still fulfill the 3-day trading requirement to receive the account .
The time to become a Mockapital Trader varies based on your trading performance. The evaluation typically requires a minimum of 3 trading days, but it may take longer depending on how quickly you achieve the profit target.
Yes, you can trade a variety of assets as specified in the evaluation guidelines. You are also allowed to use your own trading strategy as long as it complies with the firm’s rules. [Link to Trading Instruments List]
If you breach the rules during the Challenge phase, you may disqualify yourself from obtaining a funded account.
At Mockapital, you will trade with the same account balance that you used during the Challenge. For instance, if you traded with $100,000 in the Challenge, you will also manage $100,000 in your Funded Account.
Upon receiving your funded account, you will benefit from an 80% profit split.
Mockapital offers advanced trading platforms, including MatchTrader and DXtrade, providing traders with powerful tools and features for a seamless trading experience.
Yes, both MatchTrader and DXtrade have mobile applications available for iOS and Android devices, allowing you to trade on the go with full access to their features.
You will receive your login credentials within 1 hour of account purchase.
On DX trade New trading day start at 5pm EST time, MTR time is UTC new trading day starts at 22h UTC On MTR you can check platform time in the right corner. DX do not have that option since platform is using user local time.
No, you cannot switch or modify your accounts once they are set up.
No, you cannot switch between supported platforms during the evaluation and after being funded.
Once your account is set up, you will receive detailed instructions on how to connect to your platform of choice, including login credentials and server information.
You can access the Mockapital dashboard by logging into your account on our website. The dashboard provides essential metrics, including your trading performance and account balance.
No, the Mockapital dashboard is not customizable. It is designed to provide a streamlined view of your trading metrics for ease of use.
The dashboard provides detailed analytics on your trading performance, including profit and loss statistics, trade history, and other metrics that help you evaluate your trading strategy.
If you have any platform-related issues, you can reach out to us through live chat, email, or Discord. Our support team is available to assist you 24/7.
To ensure optimal performance, we recommend that your computer meets the following minimum requirements: a 64-bit operating system, at least 4GB of RAM, and a stable internet connection.
Yes, there is a one-time fee to join the evaluation process. This fee covers platform access, data fees, and evaluation services. Once funded, there are no additional monthly charges.
Mockapital accepts both card and cryptocurrency payments, including Bitcoin and Ethereum, for all evaluation fees. These methods ensure secure and efficient transactions for our traders.
You can pay the evaluation fee through our secure payment portal during registration. Simply select your preferred cryptocurrency and follow the on-screen instructions to complete the payment.
No, Mockapital is committed to full transparency. The evaluation fee displayed during registration is the only fee you'll need to pay—there are no hidden costs.
Upon successful payment, you will receive a confirmation email with details to access your trading account and begin the evaluation.
Evaluation fees are refundable if you pass the challenge and receive your first payout. Refunds are processed along with your first profit share, typically within 7-10 business days. If there are technical issues or special circumstances, please reach out to our support team for assistance.
Refunds are issued if you successfully pass the evaluation and receive your first payout. There are no refunds if you fail the evaluation, unless technical issues or specific circumstances apply.
No, Mockapital does not require any additional deposits. We operate a simulated environment during the evaluation, so you will never need to risk your own capital.
Mockapital does not collect or deduct taxes on evaluation fees or payouts. However, depending on your jurisdiction, you may be responsible for reporting and paying applicable taxes on cryptocurrency transactions. Please consult a tax professional for guidance.
Funded traders receive a profit split based on their performance in live trading accounts. Payouts are processed bi-monthly, and traders can request withdrawals through various payment methods. Full details are outlined in our Funding Agreement.
You will receive a confirmation email once your payment is processed. If you do not receive this email, please check your spam folder or contact our support team.
Once a payment is initiated, the payment method cannot be changed. For any payment-related issues, please contact our support team.
If you wish to change your evaluation program after registering, please contact our support team. Any applicable fees for the change will be communicated at that time.
For any payment-related issues, reach out to our customer support team through support@mockapital.com or via our Discord. We’re here to assist you promptly.
Simply register via our affiliate form given in dashboard, and once approved, you’ll receive your unique affiliate link.
You can earn up to 15% commission on your referrals' trading activity, with no cap on the total amount.
You can submit a payout request through your affiliate dashboard once you meet the minimum payout threshold.
Payouts are processed bi weekly through cryptocurrency, ensuring quick and secure payments.
The minimum payout threshold is set at $100 in commission.
No, Mockapital does not charge any fees for processing affiliate commission payouts.
Our affiliate dashboard provides real-time tracking of your referrals and commissions, ensuring full transparency.
Yes, by reaching certain milestones (e.g., 10000, 20000, 30000 or 40000 in Monthly Referred Revenue), you can unlock free challenge accounts of upto 100k.
Commissions are eligible for payout once the referred client’s buy's a challange.
Yes! Anyone with an audience interested in trading or finance can apply to join our program.
