Privacy Policy - Mockapital

Privacy Policy

1. Dispute and Chargeback Policy
Last Updated: [20/05/2025]

This policy outlines the official position of Mockapital, operated by Datawise Strategies FZ-LLC, regarding all payment disputes and chargebacks.

1. Digital Nature of Services
All services provided by Mockapital are digital and are considered delivered once account credentials are issued via email or dashboard. This includes access to evaluation challenges, trading tools, and trader portals.

2. Binding Agreement Upon Use
By executing even a single trade on any funded or evaluation account, the user confirms that they have accessed and used the service, and that the agreement is legally binding under Mockapital’s Terms and Conditions.

3. No Chargebacks Allowed After Access
Initiating a chargeback after account delivery is strictly prohibited. Doing so will result in the following:

  • Immediate suspension of all active and pending accounts
  • Permanent ban from all Mockapital services
  • Forfeiture of access to any payouts or services
  • Reporting to payment processors and fraud monitoring networks
  • Submission of all evidence to the relevant financial institution or legal authority

4. Active Disputes and Account Suspension
If a user opens a dispute while any account is still active, all related accounts will be suspended immediately. To reactivate services, the user must settle the full disputed amount in cryptocurrency.

5. If the User Wins the Chargeback
In the event a user wins a chargeback:

  • Mockapital is not obligated to restore the disputed account
  • All other accounts under the user’s name or payment details may remain permanently closed
  • Rejoining the platform in the future will require:
    • Full repayment of the disputed amount in cryptocurrency
    • Payment of any new account fee
    • An additional 5 percent administrative fee
    • Use of cryptocurrency only for all future payments — no card payments will be accepted

6. Dispute Resolution Path
Users must contact support@mockapital.com before escalating to their bank or card issuer. Most technical and delivery issues can be resolved within 24 to 48 hours.

7. Legal Enforcement
Filing a false chargeback constitutes breach of contract and may be reported to card providers, payment processors, and legal authorities. Mockapital reserves the right to pursue legal action or recovery under applicable UAE laws.

8. Agreement to Policy
By purchasing or accessing any Mockapital service, the user agrees to this policy in full. It is enforceable alongside our Terms and Conditions and Funded Trader Agreement.Data Controller

Mockapital (referred to as “we,” “our,” or “us”) is responsible for managing and processing your personal data. For any questions or concerns, please contact support@mockapital.com.

2. Information We Collect

We collect personal information provided directly by you, including:

  • Identification Data: such as name, address, and date of birth.
  • Contact Information: such as email and phone number.
  • Payment Information: for processing transactions and fees.
  • Technical Data: such as IP address, browser type, and device information.

3. Use of Personal Data

Your personal data may be processed for the following purposes:

  • Provision of Services: To enable you to participate in evaluations and access our trading platforms.
  • Customer Support: To address questions or support requests.
  • Improvement of Services: Analyzing user activity to enhance functionality and security.
  • Marketing: With consent, to provide relevant offers and updates.

4. Legal Grounds for Processing

Processing is conducted on the basis of contractual necessity, legal compliance, and our legitimate interests, which include service improvement and customer support.

5. Data Security and Retention

We employ industry-standard security measures, including encryption and access controls, to protect your data. Personal data is retained for the duration necessary to fulfill its purpose, comply with legal obligations, or as specified by user consent.

6. Sharing Personal Data

We may share data with:

  • Service Providers: Including payment processors, cloud storage providers, and customer support services.
  • Legal Requirements: In cases of regulatory compliance or legal proceedings.
  • Third-Party Platforms: Only as specified by user consent for data transfers.

7. International Transfers

Data may be transferred to locations outside your country. In such cases, we ensure that standard contractual clauses or other legal safeguards are in place to protect your information.

8. Your Rights

You have rights regarding your data, including:

  • Access: Obtain a copy of your data.
  • Rectification: Correct inaccurate data.
  • Erasure: Request deletion of your data (“right to be forgotten”).
  • Restriction: Limit data processing in certain situations.
  • Portability: Request data in a structured format.
  • Objection: Object to data processing for marketing.
  • Complaint: File a complaint with the appropriate supervisory authority.

9. Policy Updates

Mockapital may revise this policy as needed to reflect changes in practices, regulatory requirements, or operational needs. We will notify you of any substantial updates. For detailed information or to exercise any rights, please contact us at support@mockapital.com.